Your recordings. Your choices.

LogExist is operated by AEROVISUS BUSINESS SOLUTIONS LLC (Aerovisus). This policy explains how we handle information in the Android app, LogExist web workspace and related services. For privacy questions or requests, email [email protected].

Information we handle

Account information: your LogExist account ID, email address, available profile name, account permissions and the LogExist devices you connect. Supabase provides LogExist authentication; Google processes authentication when you choose Google sign-in. LogExist uses the resulting authenticated account identity to protect your workspace.
Recordings and content: audio, timestamps, recording status, transcripts and corrections, summaries, questions and search history, titles, reflections, notes, tags, collections, follow-ups, photos, attachments, saved moments and exports. Uploaded documents can include extracted text and other knowledge you choose to provide. Recordings or documents may contain information about you or other people.
Optional location: approximate or precise recording locations when you enable location and grant the relevant device permission. You can use recording without location. LogExist does not need your contacts, SMS inbox or device call log for ordinary recording.
Device and service information: a LogExist installation/device identifier, device label, app and browser information, request and network information such as IP addresses, sync and processing status, error diagnostics, and feature usage needed to operate the service and enforce allowances. These are not advertising identifiers.
Support and billing: messages you send us and, where applicable, subscription or trial status, customer and transaction references, usage allowances and AI-credit records. Payment providers process payment details when a purchase is available. Do not include passwords, raw recordings or unnecessary private content in support messages.

Local recording and cloud transfer

Microphone permission lets you record audio. The app stores encrypted audio in its local capture queue. Queued recordings upload automatically over Wi-Fi or cellular when a connection is available. Until upload succeeds, encrypted audio remains on your device. Background recording or transfer can continue after you leave the screen when you have started or scheduled it and the operating system permits it. Device permissions and LogExist controls let you stop recording, disable location.

Synced content is sent to the LogExist API over HTTPS for authorized storage, transcription and workspace features. Cloud processing requires the service to read the content being processed; cloud features are not end-to-end encrypted against LogExist or the processing provider. Browser and app review features can cache recent results and audio on your device so you can reopen them offline.

Transcription and AI processing

On-device transcription processes audio locally after you download a speech model. Downloading that model contacts its host, currently Hugging Face, which receives ordinary download-request information such as your IP address. The model download itself does not upload your recordings. Server-side transcription processes uploaded audio on our service; recordings still upload automatically when a connection is available.

Cloud AI features use OpenAI to produce answers and summaries. When you request or enable those features, relevant transcript passages, your question, selected uploaded documents or other necessary context are sent to OpenAI. A cloud audio transcription or live-audio mode, where available and enabled, can also send audio to OpenAI. Automatic recaps process content while their controls are enabled. You can leave optional AI features off and continue using the recording and review features available to your account.

We use content and usage information to provide the features you select, associate results with the right recording, manage your account and allowances, support you, prevent abuse and meet applicable obligations. We do not sell your personal information or use private recording content for advertising. AI output can be inaccurate; check it against the source recording before relying on it.

Read-aloud features use your device or browser speech service. Depending on the selected voice and settings, that service may process the selected text remotely.

Who processes information

We use service providers and external services to operate LogExist. Depending on the feature you use:

Supabase provides LogExist authentication and database services. Aerovisus operates LogExist, and our cloud hosting and storage providers operate the API, processing workers and recording storage.
OpenStreetMap receives map-tile requests when recorded locations are shown on an online map, including the viewed geographic area and ordinary network/request information. Following an OpenStreetMap location link also sends the coordinates in that link. The OpenStreetMap Foundation acts as an independent data controller; its privacy policy applies to those requests. Some web pages load fonts from Google, which receives the associated font-request information.
Cloudflare helps deliver and protect web and API traffic and processes requests and network/security information.
OpenAI processes the audio or text needed for the cloud AI features described above.
Stripe processes payment information when purchases or subscriptions are available; LogExist receives the associated billing identifiers, status and events. AI-credit purchases are currently unavailable.
Google/Firebase and Twilio support the separate private admin calling build. When that feature is used, they process the necessary push-registration tokens, call identifiers and metadata, and call audio through the voice/transcription path. Incoming calling is excluded from the public Google Play build.

Providers receive information needed for their role and process it under the applicable service agreements and privacy terms. We may disclose limited information when required by law or needed to investigate abuse and protect users or the service. LogExist is operated from the United States; information may be processed in the United States and other countries where our providers operate.

Sharing you choose

Your recordings are private by default. Account-linked devices can access the LogExist content authorized for that account. A shared capsule or guest stream grants the access described by that sharing control. Use sharing and revocation controls carefully. Exports and files you send to another app or person are then subject to your choices and that recipient's handling.

Storage, security and retention

We use HTTPS, account and device authorization, scoped access controls and an encrypted local capture queue. Browser session storage, account cookies and local storage support sign-in, device connections, preferences and offline review. Cached results can be reopened by someone with access to the same device/browser profile. Protect your device and sign out of shared browsers.

The data retention and deletion policy gives the full rules. Cloud audio expires after up to 90 days unless preserved by pinning or a saved moment; preserved audio counts toward the 10 GB allowance. Locations normally expire after 30 days unless you preserve them. Transcripts and related content remain while your subscription or authorized access is active unless you delete them. Trash is recoverable for seven days unless you permanently delete it sooner. Synced audio cache lasts up to seven days within a 1 GB allowance; review history keeps the last five searches. Recordings not successfully uploaded are protected from automatic audio cleanup.

After verified account-deletion requests, associated LogExist data is removed from active systems within 24 hours. Operational logs are retained for up to 30 days and exclude recording content, transcript text, passwords and access tokens. Service-managed backup copies expire within 30 days after deletion from active systems; deletion records prevent deleted information from returning during restoration. Limited billing, security or deletion records may remain where necessary for applicable obligations or to prevent abuse, as explained in the retention policy.

Your controls and privacy requests

Use Your recordings → Storage & trash to manage cloud content, restore trash or delete LogExist data. You can also use Legal & support → Data & account deletion or email [email protected] from your registered address. We verify ownership before processing a request. See account and data controls for access, correction, export and deletion instructions.

Deleting LogExist cloud data disconnects linked LogExist devices and removes the associated LogExist content. You may also request deletion of the LogExist sign-in identity associated with that content. Other Aerovisus products and their accounts remain separate. Uninstalling the app does not delete cloud data. Recordings still awaiting upload, independently exported copies and another person's saved copy of material you shared remain on those devices or under that recipient's control.

You can withdraw an optional permission or turn off future recording, location or AI processing through the relevant device or LogExist control. Previously collected data remains subject to your deletion choices and the retention policy. Depending on your location, you may have rights to access, correct, export or delete personal information, restrict or object to processing, or contact a data-protection authority. Send requests to our privacy email; we will explain any information we must retain and why.

Adults only and policy updates

LogExist is intended for adults aged 18 and over, and we do not knowingly offer it to children. Contact us if you believe a child's information was provided. Record other people only with the permission and consent required for your situation.

We update this policy when our practices change and show the effective date here. For a material new use that requires consent, we will provide the relevant notice and obtain that consent before starting it.