Data retention and deletion.
LogExist is operated by AEROVISUS BUSINESS SOLUTIONS LLC. These rules govern storage, recovery and deletion in the current service.
Your controls
- Open Your recordings → Storage & trash to see cloud audio usage, restore deleted recordings or permanently delete LogExist data.
- Open a recording to pin its audio or preserve recorded locations. Saved moments and favorite audio moments preserve their containing audio parts. Pinning cannot recover audio that has already expired.
- Recordings that have not been acknowledged as durably saved are protected from automatic audio cleanup.
- Clearing local history does not delete server recordings. Cloud deletion invalidates saved review results when a device reconnects.
- Uninstalling the app does not delete cloud data. Files exported outside LogExist remain under your control.
Retention and deletion policy
LogExist retains your information to provide recording, transcription, search, summaries, and related features. Retention depends on the type of information and the choices you make.
Audio recordings
Cloud audio is retained for up to 90 days after successful upload, within a 10 GB account allowance. Pinned recordings and saved audio moments are retained until you remove them and count toward that allowance. We notify you before scheduled audio expiry and as storage approaches capacity. Pinned recordings are not automatically deleted to free space.
Transcripts and related content
Transcripts, summaries, notes, tags, attachments, collections, and follow-ups are retained while your subscription or authorized account access remains active, unless you delete them. Expiry of an audio file does not automatically delete its transcript or summary.
Location information
Recording locations are retained for 30 days unless you choose to preserve selected locations with a saved recording. Location collection is optional.
Uploaded documents
Documents and other knowledge you upload are retained until you replace or delete them, or your account's retention period ends. Deletion includes associated extracted text and search indexes.
Information on your device
Recordings upload automatically over Wi-Fi or cellular when a connection is available. Encrypted audio awaiting successful upload stays on your device; LogExist does not automatically delete recordings that have not been successfully uploaded. In updated app and website versions, synced audio cached for convenience expires after seven days, within a 1 GB cache allowance. Review history keeps the last five searches and their results; cached audio remains subject to the cache allowance. Downloads and exports you save separately remain under your control.
Deleting recordings
Manually deleted recordings remain recoverable in trash for seven days unless you choose permanent deletion sooner. Permanent deletion removes the recording and associated transcripts, locations, attachments, and search indexes from active storage. Summaries containing deleted information are removed or updated as appropriate.
Cancellation and trials
After your paid subscription ends, you have 30 days of read-and-export access before cloud data is deleted. When a free trial is offered, trial data is retained for seven days after the trial ends unless you subscribe. We provide reminders before scheduled deletion.
Account deletion
You can delete your LogExist cloud data in Your recordings → Storage & trash, use the app's Legal & support → Data & account deletion link, or request deletion by emailing [email protected] from your registered account address. We verify ownership before processing the request. Once verified, access is revoked and associated LogExist data is removed from active systems within 24 hours. Uninstalling the app does not delete cloud data; cloud deletion does not remove copies you exported independently.
Logs and backups
Operational logs are retained for up to 30 days and exclude recording content, transcript text, passwords, and access tokens. Service-managed backup copies expire within 30 days after deletion from active systems. Deletion records are applied during restoration so deleted information is not returned to active use.
Required records
Limited records may be retained where necessary for legal obligations, accounting, security, or fraud prevention. Minimal deletion records contain identifiers and deletion timestamps, not recording content, and are kept to prevent deleted content from returning through restoration or old-device synchronization. Billing records follow the applicable accounting retention requirements.
Contact
For privacy, access, correction, export, or deletion requests, contact [email protected].